Frequently Asked Questions (FAQ)

Orders & Processing

How long does it take to process my order?

All items are made to order. Processing typically takes 3–7 business days, not including shipping time. Processing times may be extended during peak seasons or holidays.

Can I cancel or change my order?

Orders may be canceled or modified within 12–24 hours of purchase, provided production has not yet begun. Once production starts, cancellations or changes are no longer available.

Shipping & Delivery

How long does shipping take?

Shipping times vary by location and shipping method selected at checkout. Estimated delivery times will be provided once your order has shipped.

Do you ship internationally?

At this time, shipping availability may vary. Please check checkout options or contact us if you have questions about international shipping.

My order says delivered, but I didn’t receive it. What should I do?

Once an order is marked as delivered by the carrier, Naasi Customz is not responsible for lost or stolen packages. Please contact your local post office or shipping carrier for assistance.

Returns & Exchanges

Do you accept returns or exchanges?

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

What if my item arrives damaged or incorrect?

Please contact us within 3–5 business days of delivery with your order number and clear photos of the issue. After review, we will offer a replacement or refund when applicable.

Can I exchange an item for a different size or color?

We do not offer exchanges for sizing or color selection errors. Please review size charts and product details carefully before placing your order.

Products & Care

What materials are used in your products?

Materials vary by product and are listed in each product description. We select materials based on comfort, durability, and quality.

How should I care for my item?

To help maintain the quality of your product:

• Wash inside out in cold water

• Use mild detergent

• Avoid bleach

• Tumble dry low or hang dry

• Do not iron directly on designs

Improper care may result in damage and is not eligible for replacement.

Custom & Bulk Orders

Do you offer custom or bulk orders?

Yes, we do offer custom and bulk orders. Please contact us prior to placing your order to discuss details, pricing, and turnaround time.

Contact & Support

How can I contact Naasi Customz?

For all questions or support inquiries, please email us at:
📧 General Inquiries

📧Customer Support

We aim to respond within 24–48 business hours, excluding weekends and holidays.

Policy Acknowledgment

By placing an order with Naasi Customz, you agree to our store policies. We encourage all customers to review product details and policies carefully before purchasing.